At
the end of a hotel visit, a guest handed over her credit card. I wrote its
number at the bottom of my medical record form. Seeing this, the guest frowned.
“Do
you shred that after you use it?” she asked.
I
shook my head no. “It goes into my files.”
I keep it in case of a problem with payment, although so far that’s not
happened.
She
scowled at this answer. I phoned the credit card company and began entering my
answers to its computer’s questions. She hovered, staring anxiously at my form.
“So
you don’t shred my number... I thought everyone shredded credit card numbers…”
The
computer announced its approval. After hanging up, I tore off the bottom of my
form and handed it back. She seemed vastly relieved.
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