“Do
you take insurance?” asked a Biltmore guest after learning my fee. She was an American.
Hearing
that she would have to pay up front and submit my invoice, she decided to wait.
She was suffering an upset stomach which would probably clear up in a day. I
gave advice and told her to feel free to call.
“Could
I have your name and room number?” I asked before hanging up.
“Is
that so you can charge me?” she asked.
“Phone
calls are free,” I said. “I just need to keep a record.”
An
hour later she called to say she had changed her mind. Could I come?
Her
vomiting had stopped but not her nausea and headache. After an exam, I gave her
two packets of pills: one for nausea, one for the headache.
“How
much are these?” she asked.
“Nothing.”
I assured her that she was over the worst of her stomach virus.
“So
it’s a minor problem that’s already going away. You came, but you didn’t do much
for me.”
I
agreed that I hadn’t cured her but perhaps I had helped in other ways. I could
have mentioned the convenience of a housecall and the medicines I hand over,
and my long drive to the hotel. None of this would have worked. I simply
expressed satisfaction that she was improving and told her to phone if problems
developed.
“And
then you’ll come back and charge me again?” she asked.
I
explained that I rarely make a second visit for the same problem, but I would
try to help.
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