“A guest needs a doctor. Are you
available?”
“I am. If you connect me to his room,
I’ll try to help.”
My tone was businesslike, but joy
filled my heart. The caller was the Airport Renaissance which never called.
Acquiring a competitor’s hotel is a rare and delightful event.
A male voice answered after two
rings. “There’s something in my eye.”
“Tell me what happened.”
“It’s no big deal. If you give me
tweezers, I’ll take it out myself.”
“You mean it’s visible?”
“There’s a sliver stuck in my
eyeball… Don’t tell me to go to a hospital. I’ll sign anything. Come to the
room. Or get me tweezers.”
He interrupted my response.
“No hospital! No emergency room!
Bring legal documentation to protect your liability. I’ll sign. Come alone.
Don’t bring any FBI or CIA.”
I called the concierge to report that
this was a matter for the police or paramedics. She admitted that the guest was
causing a disturbance.
Sadly, I realized that the
Renaissance was not changing doctors. Hotels hate dealing with crazy, drunk, or
disruptive guests. When the regular doctor refused to come, the staff, in
desperation, began calling other doctors in hopes that one would make the
problem go away. This happens once or twice a year.
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