A Dirty Trick

In 1993 I opened a letter from the California Medical Board announcing a complaint against me.

The days when state boards went easy on doctors were past. In response to persistent criticism, California had joined others in raising license fees, hiring investigators, and issuing press releases boasting of doctors it has disciplined. Every month I receive a bulletin listing names of those punished with license revocation, suspension, or some humiliating probation. These doctors seemed sad cases: incompetent, alcoholic, dishonest without being clever. Was I about to join them?

Although Los Angeles is the largest city in California, my hearing took place in Diamond Bar, thirty miles east, and it was a gloomy drive. The investigator ushered me into a room where I sat at a long table, bare except for the evidence. He told me the name of my accuser who turned out to be a competing hotel doctor.

The investigator held up a tiny pill box labeled with my handwriting. The name on the box belonged to a guest I’d seen months earlier. My rival had visited her, noticed the box, and realized it offered an irresistible opportunity.

I carry dozens of medications in little boxes. Handing them out, I once wrote the name of the drug and the instructions. This violated California State Pharmacy laws, the investigator informed me. Whenever anyone (not only a pharmacist) gives out a prescription drug, its container must include the patient’s name, the date, the drug’s name, dose, quantity, expiration date, and instructions plus the doctor’s name and contact information. For violating these laws, he added, the board would levy a fine and issue a written reprimand. This was not, however, an offense that endangered my license.

The reprimand announcing my three hundred dollar fine duly arrived. For months I scanned the bulletin, dreading to read my name, but the offense apparently didn’t qualify. It also never appeared on the California Medical Board’s web site when I checked for transgressions (you can look up me or any California doctor at http://www.medbd.ca.gov/Lookup.htm. Other states have a similar arrangement.

Obeying the pharmacy law required a great deal of writing on that tiny box, but I went along. As for repaying that doctor for the dirty trick, my only recourse was to continue setting foot in his hotels. Hotel doctors hate that.

It's the Law!!

Every sick hotel guest should contact his or her family doctor before calling me. The doctor, being familiar with the patient, is more likely to deal with the problem over the phone and prevent an expensive housecall.  

When I suggest this, almost everyone assures me that their doctor is “unavailable,” especially if they’re calling after business hours.

I point out that, if so, their doctor is breaking the law. Every state requires a doctor (or someone covering) to be available at all times. Not being available is called “abandonment,” and it’s illegal. If you write your state medical board, he’ll get into trouble (or at least they’ll contact him; nowadays medical boards respond to complaints).