“I have the European plague. I need a doctor.”
“Excuse me?...”
“I have the European plague. I need a doctor for the
American plague.”
“I’m not sure what you mean.”
“My child is in the bathroom with the European plague.
Can you bring the doctor?”
What was he talking about?.... The exchange continued
for some time until the light dawned. This was the fourth occasion this has
happened in over thirty years and 30,000 phone calls. The guest had phoned the
front desk because his electrical devices used European outlets which are
different from ours. He needed an “adapter.” The clerk, not listening
carefully, had heard “a doctor” and forwarded his call to me.
But I was also not listening carefully. It’s human
nature to hear what you expect to hear, so I assumed that the caller had a
medical problem.
I had heard “European plague” when he had said “European plug.” He had not said “my child is in the bathroom” but “my shaver is in the bathroom….”
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