“Someone needs to check my nephew. He’s
shaking and really upset. How quick can you be here?”
This was a bad call in many ways. I managed
to learn that the child was in good health before a fire alarm roused everyone
from bed at 11 p.m. He seemed to be frightened, perhaps more than usual. I had
no doubt that he would recover, but that was hard to communicate.
I try not to make housecalls for anxiety
attacks because many guests begin recovering while I’m on the freeway and
cancel. Keeping the guest on the phone works better. After a half hour of
to-and-fro and reassurance they admit they’re not feeling so bad.
This was one time that being reliable got me
into trouble. The lady had called the front desk pleading for a doctor. Within
seconds she was talking to a doctor. Weird!
She undoubtedly assumed that I was a special
service provided by the hotel. Perhaps I was sitting by a phone in the lobby.
In any case, my efforts to keep her talking
didn’t work. People are very protective of children. She insisted that a doctor
must come. Reluctantly, I agreed. Then I had to mention something I never
mention until it’s necessary. When I make a housecall, there’s a fee…..
She was shocked. “I’m not going to pay that!”
she said. “We’ll take him to the hospital!” She slammed down the phone.
This has happened before. I had to speak to
her, not only to negotiate the fee but to assuage my fear that she would
denounce me to the hotel. But the fire alarm was still in progress. She was not
in her room, and it took fifteen minutes before the hotel could track her down.
By that time she admitted that the child was feeling better.
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