Saturday, January 14, 2017

An Upscale Client

The phone rang as I sat down to breakfast at 6 a.m. The caller was Le Montage, a super-luxury hotel in Beverly Hills. The hotel is only a few miles away. Traffic was light. Street parking was easy. It was a good visit.

This was the eighth guest I’d seen at Le Montage in a year and a half.

But there was something odd. All calls arrived during the wee hours. Perhaps five percent of a hotel doctor’s business comes at these times. What was going on?... It’s a rule that once staff realizes that phoning Doctor Oppenheim always gets Doctor Oppenheim, they see the light, but this hadn’t worked at Le Montage.

I know who serves that hotel, and if the regular, daytime staff continues to call him, it’s undoubtedly because he’s a skilled, compassionate physician. 

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