Wednesday, November 23, 2016

Trying to Reach the Doctor

A flight attendant in Costa Mesa was suffering flu symptoms. The news arrived at 7:30 a.m. After writing down the information, I delivered my mantra to the dispatcher.

Costa Mesa is 45 miles away in Orange County. I can go but not during the freeway rush house. Was it OK with the patient if I arrived between 10 and 11? Usually it’s OK. If not, I suggest calling one of the Orange country doctors.  

The airline agency knows doctors in Orange County, but when its dispatcher calls one, she reaches voicemail or a receptionist or an answering service. She leaves a message and waits…and waits… You know how it is when you want to talk to your doctor.

I’m probably the only doctor in the world who answers his own phone. Harassed dispatchers from all my clients soon learn this, so they ask me to make housecalls throughout California.

Some destinations are too far. When they’re not, some agencies don’t want to pay extra. I don’t solicit distant hotels for the same reason. But the airline agency pays generously, so I go regularly to Orange County.

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