The Hotel Doctor

The caller spoke with a Hispanic accent, so I assumed he was a travel insurer, and I was right. It was StandbyMD, one of the good insurers...

  Opening an envelope from an international travel insurer, I expected a check but found only a form letter containing a dozen boxes, each l...

  Could I see a gentleman at the Omni with an upset stomach? The dispatcher for International Assistance was delighted to learn that I cou...

  A guest in Long Beach had broken out in red spots. This looked like a terrific visit; skin problems are easy. A sudden rash is frighteni...

A call arrived during breakfast. Half an hour later the phone rang again. I was pleased because it was an ideal time for multiple housecal...

  An elderly lady gestured me to come in. As I followed, she remained silent, a sign that she spoke no English. If someone doesn’t know “hel...

A guest at the Luxe explained that he was in town for six weeks and needed a disabled parking pass. I told him that was not something I ha...