The Hotel Doctor

At one a.m. in 1994, I received a call from Le Montrose, a boutique hotel in West Hollywood. The guest told me the problem was “person...

“Bom dia” said the woman who opened the door. “Bomn dia,” I responded. That’s the limit of my conversational Portuguese. My heart sa...

I once cared for a Fiji Airline flight attendant suffering stomach flu. These are miserable episodes of cramps, vomiting, and diarrhea...

Organizations like Amwell or Teladoc or Doctor on Demand pay doctors to answer phone calls. Sitting at home, we can earn $40 for a con...

“A guest would like to meet you at 4:15 in the lobby.” The caller was a concierge at the L.A. Hotel. “Is that all?” “I’m s...

I make the majority of my calls at the request of national housecall agencies, international travel insurers, airlines, and a sprinkli...

“I’m coughing my head off. My head is plugged. I have a fever. I’m on vacation, and I need something.” I’ve seen over 4,000 guests...