The Hotel Doctor

My phone rang as I was driving to the Langham in Pasadena. Coris USA, a travel insurer, had another housecall. Since I was on the free...

4.   Doctors spend too little time explaining how to relieve stress.      Probably… Stress makes everything worse but doesn’t cause ...

We’re guilty of them all, but there are extenuating circumstances. 1.   Doctors give treatments that relieve symptoms but don’t cu...

Cleaning his ear, a guest removed the Q-tip and discovered that the cotton tip had disappeared. Extracting objects from an ear is ...

Few actions bring a hotel doctor more pleasure than removing something from a guest’s eye. Patients have kissed my feet in gratitude. ...

“My wife had strep last week. Now I have the same thing.” I receive one “same thing” phone call per week. Naturally, guests hope I...

“Under your tongue… under your tongue… close your mouth… don’t bite!” Seeing a thermometer, the guest had unbuttoned his shirt and...