The Hotel Doctor

I hate forbidding guests from flying because of the ticket-change fee. The era when a doctor’s note impressed the airline is long gone. ...

Would I see a lady at the Airport Hilton with an eye problem? I asked the dispatcher from Amerilink, a travel insurance agency, for ...

I’m an early riser, so the 5:30 a.m. phone call last week found me at my computer writing this blog. The caller was Le Montage, a luxury...

A lady’s arm injury seemed straightforward until she explained that her husband had twisted it during an altercation the previous night....

My records show 685 calls during 2014, slightly fewer than 2013. This represents my first decline since 2001 (the months after 9/11 were...

I had finished breakfast at 7 a.m. on Thursday when the phone rang. A Quantas pilot at the Hilton in Anaheim was suffering a respiratory...

When I peered into the guest’s ear, the drum looked normal, so there was no middle-ear infection. When I pulled his earlobe, it hurt but...