The Hotel Doctor

When a travel insurer sent me to the Airport Marriott, I remembered that the hotel hadn’t called in a year, so I decided to reintroduc...

People ask what sort of contract I have with hotels. The answer is none. Staff call because I’m easy to reach and quick to respond. On...

I was attending a guest at Le Mondrian when there was a knock. The guest was not dressed, so I opened the door to find myself eye-to-eye...

Danielle, chief concierge of the Ritz-Carlton, calls when her allergies are acting up, but this wasn’t the reason. It was an awkward s...

I have never denied being America’s most successful hotel doctor. No one has made as many visits – over 18,000 -- or works at it exclu...

“Doctor Lusman is out of town. Could you speak to a guest at the Fairmont?” That was a jolt. Lusman was an ambitious young doctor ...

In my dreams, agents write, suggesting a book, perhaps entitled “Hotel Doctor to the Stars.” So far these haven’t arrived, but physician...

“I’m not calling for a guest,” explained a desk clerk from the Shangri-La in Santa Monica. “I have a question…. In your arrangement with...

2 a.m. calls rarely thrill me, but this was from the Beverly West, a boutique hotel that never calls. Happily, I threw on my suit and dr...

I’m an early riser, so the 5:30 a.m. phone call last week found me at my computer writing this blog. The caller was Le Montage, a luxury...