The Hotel Doctor

It’s less than the going rate, but no one considers it cheap. When guests phone, I focus on their problems. Half the time, a house...

People ask what sort of contract I have with hotels. The answer is none. Staff call because I’m easy to reach and quick to respond. On...

The Chateau Marmont is a funky art-deco apartment converted to a hotel in the 1930s with nine nearby cottages acquired during the 1940...

Guests don’t say that. Mostly I hear: “Could I talk to my husband and call you back.…..?” Unlike the competition, I don’t confine ...

Visiting Disneyland, a couple’s two year-old twins fell ill. The parents consulted the concierge, and a doctor who wasn’t me duly arri...