The Hotel Doctor

When a travel insurer sent me to the Airport Marriott, I remembered that the hotel hadn’t called in a year, so I decided to reintroduc...

I make the majority of my calls at the request of national housecall agencies, international travel insurers, airlines, and a sprinkli...

Waiting at the local carwash, my eye ran over a sheet of ads along one wall. Among notices for personal injury lawyers, pest control, ...

“Doctor Lusman is out of town. Could you speak to a guest at the Fairmont?” That was a jolt. Lusman was an ambitious young doctor ...

In my dreams, agents write, suggesting a book, perhaps entitled “Hotel Doctor to the Stars.” So far these haven’t arrived, but physician...

Note: I originally wrote this for hotel general managers, but any reader will learn a great deal. Having a house doctor...