“Our general manager’s husband has an eye problem. Could you see him this morning?”
“I could.”
“She’s wondering how much you’d charge?”
“There will be no charge.”
The concierge sounded delighted. I was also pleased.
She worked at a large West Hollywood hotel that didn’t call.
I’m happy to care for staff gratis. A lower level
employee will certainly tell colleagues about the experience. This is important
because, even at my regular hotels, many employees are unaware that I exist,
and guests who ask for help usually ask only once.
Hotel managers, of course, have the power to make
important decisions.
I’ve never been asked to see a general manager’s
spouse, but it seemed wise to give him special treatment. He was staying in the
penthouse. The eye problem presented no difficulty; I suggested soothing eye
drops, and informed him that symptoms should vanish once he began wearing
goggles when riding his motorcycle.
On my way out, the general manager expressed
gratitude. I nodded modestly and kept my hopes to myself.
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