I made
a housecall to the Four Seasons recently. Years ago, I shared the Four Seasons elevator
with Robert Duvall. He was reading a script, and I pretended not to notice.
I’ve
responded to half a dozen calls from that hotel over thirty years, but this was
not one. Assistcard, a travel insurer, had sent me to see an 18 month-old with
a cold. I took care of the child and left without introducing myself to the
concierge.
The Four
Season’s house doctor is the only colleague who has been around longer than I,
and he serves half a dozen premier luxury hotels around Beverly Hills. In the distant past I covered
for him when he wasn’t available. My records show 45 visits to the Four Seasons
and several hundred to his other hotels. I loved those calls.
I retired in
2003 and unretired in 2007. During my absence he found someone else to help
out. While he welcomed me back, I’m no longer his main support, but he phones
at rare intervals.
When
insurance services send me to hotels that don’t call, I remind the staff of my superior
qualities. This has proved an excellent source of new clients but, ever
hopeful, I don’t solicit this doctor’s hotels.
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