Tuesday, March 22, 2016

An Unsatisfied Customer

A Quantas flight attendant was vomiting, so I drove 49 miles to the Radisson in Newport Beach.

Fortunately, she was already getting better. She hadn’t vomited in six hours but was still queasy. I told her that she should continue to improve and advised her to suck on ice chips. I went to the ice machine and filled a tub. Normally, I would have left antinausea pills, but she was pregnant. She thanked me effusively as I left.

Soon after, a nurse from the airline phoned. Tactfully, she explained that the Quantas crew member had expressed concern. In her original call, the crew member had requested medicine for vomiting. A doctor had come but left without giving anything.

I explained that she was recovering and didn’t need medicine. In any case, she was pregnant, so taking drugs was not a good idea. The nurse expressed complete sympathy.

Later, the director of the housecall agency phoned. Tactfully, he explained that a nurse had passed on some concerns expressed by a flight attendant. I repeated my explanation, and he expressed complete sympathy. The following day he phoned again to assure me that I had done the right thing and that he was working hard to make Quantas see the light.

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