At the end of the visit, a guest handed over her credit card. I wrote its number at the bottom of my medical record form. Seeing this, the guest frowned.
“Do you shred that after you use it?” she asked.
I shook my head no. “It goes into my files.”
Her jaw clenched at this answer. I phoned the credit card company and began entering answers to its computer’s questions. She hovered, staring anxiously at my form.
“So you don’t shred my number... I thought everyone shredded credit card numbers…”
The computer announced its approval. After hanging up, I tore off the bottom of my form and gave it to her. She seemed vastly relieved.