“Our general manager’s husband has an eye problem. Could you see him this morning?”
“She’s wondering how much you’d charge?”
“There will be no charge.”
The concierge sounded delighted. I was also pleased. She worked at a large West Hollywood hotel that doesn’t call often. The list of doctors at the concierge desk contains several names, but mine is not at the top. Given a list, most people call the first name first.
I don’t charge hotel staff, but caring for them delivers priceless public relations. A lower level employee will certainly talk about the experience. This is important because, even at hotels that call regularly, many employees don't know that I exist, and guests who ask for help usually ask only once.
Hotel managers, of course, have the power to make important decisions.
I’ve never been asked to see a general manager’s spouse, but it seemed wise to give him special treatment. He was staying in the penthouse. The eye problem presented no difficulty; I informed him that no treatment was necessary and symptoms should vanish once he began wearing goggles when riding his motorcycle.
On my way out, the general manager expressed gratitude. I nodded modestly and kept my hopes to myself.